Refund Policy

Last Updated: September 30, 2025

This Refund Policy outlines the terms and conditions under which Domain ("we," "us," or "our") processes refund requests for our online masterclass platform and educational services.

1. General Refund Eligibility

We are committed to providing high-quality educational content and experiences. Refund eligibility depends on the type of service purchased and the circumstances of your request.

1.1 Eligible Refund Requests

You may be eligible for a refund under the following conditions:

Technical issues preventing access to purchased content that we cannot resolve within a reasonable timeframe
Duplicate purchases made in error
Course cancellation or significant content changes initiated by us
Requests submitted within the applicable refund window as specified below

1.2 Non-Eligible Refund Requests

Refunds will not be provided in the following situations:

Change of mind after accessing course materials
Failure to complete a course or masterclass
Dissatisfaction with course difficulty or teaching style after content has been accessed
Technical issues caused by your equipment, internet connection, or third-party services
Violation of our Terms of Service resulting in account suspension or termination

2. Refund Windows and Timeframes

2.1 Individual Masterclasses

For single masterclass purchases:

Full refund available within 14 days of purchase if less than 20% of course content has been accessed
No refunds available after 14 days from purchase date
No refunds available if more than 20% of course content has been viewed or downloaded

2.2 Subscription Services

For monthly or annual subscription plans:

Monthly subscriptions: Refund available within 7 days of initial purchase only, provided minimal content access
Annual subscriptions: Prorated refund available within 30 days of purchase, minus the value of accessed content
Renewal charges: No refunds for automatic renewals unless cancellation was requested prior to renewal date

2.3 Bundles and Special Packages

For bundled course packages or promotional offerings:

Refund requests must be made within 14 days of purchase
Bundle refunds are subject to the same content access restrictions as individual courses
Partial refunds for bundle components are not available

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

Contact our support team at [email protected]
Include your order number, purchase date, and registered email address
Provide a detailed explanation of your refund request
Allow up to 5 business days for our team to review your request

3.2 Required Information

Your refund request must include:

Full name and account email address
Order or transaction reference number
Course or service name
Reason for refund request
Any supporting documentation for technical issues or errors

4. Refund Processing

4.1 Approval and Timeline

Once your refund request is approved:

You will receive email confirmation of approval within 5 business days
Refunds will be processed to the original payment method within 10 business days
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

4.2 Payment Method Considerations

Refunds are issued to the original payment method used for purchase:

Credit card refunds: Credited to the original card
PayPal or digital wallet: Credited to the original account
Bank transfer: Processed to the originating account

4.3 Partial Refunds

In certain circumstances, partial refunds may be granted:

When a portion of course content has been accessed
For technical issues affecting only specific modules or sections
At our sole discretion based on individual case evaluation

5. Access Revocation

Upon approval of a refund:

Your access to the refunded course or service will be immediately revoked
Downloaded materials must be deleted and are no longer licensed for your use
Certificates or completion credentials will be invalidated
Forum access and community features related to the course will be removed

6. Special Circumstances

6.1 Technical Issues

If you experience technical difficulties:

Contact our support team immediately to attempt resolution
Document the issue with screenshots or error messages
Allow our technical team reasonable time to investigate and resolve the problem
Refund requests for unresolved technical issues will be evaluated on a case-by-case basis

6.2 Course Cancellations

If we cancel a course or masterclass:

You will receive a full refund automatically
Alternative course credits may be offered at our discretion
Notification will be sent to your registered email address

6.3 Extraordinary Circumstances

We may consider refund requests outside normal policy parameters for:

Medical emergencies or serious illness
Bereavement or family emergencies
Unforeseen circumstances beyond your control

Such requests require appropriate documentation and are evaluated individually at our discretion.

7. Promotional and Discounted Purchases

For courses purchased at promotional or discounted rates:

Standard refund policy applies
Refunds will be issued at the actual amount paid, not the full price
Promotional credits or vouchers used in purchase may not be refundable
Free trial conversions follow the same refund windows as standard purchases

8. Gift Purchases

For courses purchased as gifts:

Refund requests must be made by the original purchaser
Standard refund windows apply from the date of purchase, not redemption
Unredeemed gift purchases may be refunded within 90 days of purchase
Refunds will be issued to the original purchaser

9. Currency and Exchange Rates

For international transactions:

Refunds are processed in the original transaction currency
Currency conversion fees charged by your bank are not refundable
Exchange rate fluctuations between purchase and refund dates are your responsibility

10. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback:

Unauthorized chargebacks may result in account suspension
We will respond to all legitimate refund requests in good faith
Chargeback disputes may incur administrative fees
Account access may be restricted pending chargeback resolution

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time:

Changes will be posted on this page with an updated revision date
Material changes will be communicated via email to registered users
Continued use of our services constitutes acceptance of policy changes
Refund requests are governed by the policy in effect at the time of purchase

12. Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us:

Email: [email protected]
Phone: +1 204 987 3322
Address: Matawinie Regional County Municipality, Quebec J0K 1M0, Canada

Our support team typically responds within 1-2 business days. For urgent matters, please indicate the priority in your subject line.

13. Acknowledgment

By purchasing any course, masterclass, or service from Domain, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy forms part of our overall Terms of Service and should be read in conjunction with our Privacy Policy and other applicable terms.